Refund Policy

1. Overview

At CodersHive, we are committed to delivering high-quality global expansion services. This Refund Policy outlines the conditions under which refunds may be issued for our international consulting, incorporation, payment setup, infrastructure, and marketing services.

2. International Service Refund Conditions

Refunds for our international services are subject to the following conditions:

2.1 Pre-Commencement Cancellation

• Full refund (minus 5% processing fee) if cancelled within 48 hours of payment and before any work has commenced.
• 75% refund if cancelled after 48 hours but before project kickoff meeting.

2.2 Post-Commencement Cancellation

• Refunds are calculated on a milestone basis (see Section 4).
• Work completed up to the point of cancellation will be billed at full rate.
• No refund for services already delivered or third-party fees already paid on client's behalf.

3. Third-Party Fees (Non-Refundable)

The following fees paid to third parties are non-refundable through CodersHive, regardless of project status:

• Government Filing Fees: State/country registration fees, trademark filing fees, business license fees.
• Stripe Atlas Fees: Stripe Atlas formation fee (currently $500 USD) once application is submitted.
• Registered Agent Fees: Annual registered agent service fees in any jurisdiction.
• Platform Subscription Fees: Shopify, Webflow, or other platform fees paid on client's behalf.
• Payment Gateway Fees: Setup or activation fees for Razorpay, Airwallex, Xflow, etc.
• Bank Account Opening Fees: Fees charged by banks for international account opening.

For any refunds related to third-party services, clients must contact the respective service providers directly.

4. Milestone-Based Refund Structure

Our services are delivered in milestones. Refund eligibility is based on milestones completed:

5. Currency of Refunds

• Refunds will be processed in the same currency as the original payment.
• For payments made in INR, refunds will be in INR.
• For payments made in foreign currencies (USD, GBP, AED, SGD), refunds will be in the same currency at the exchange rate prevailing on the refund processing date.
• Exchange rate differences between payment and refund dates are borne by the client.

6. Timeline for Cross-Border Refunds

• Domestic (India): Refunds processed within 7-10 business days.
• International Wire Transfers: Refunds processed within 15-20 business days due to international banking procedures.
• Credit Card Refunds: Refunds processed within 5-7 business days; may take additional 1-2 billing cycles to reflect.
• Cross-border refunds may be subject to intermediary bank charges, which will be deducted from the refund amount.

7. Service-Specific Refund Terms

7.1 International Incorporation

• Once incorporation documents are submitted to government authorities, no refund is available for consulting fees.
• If incorporation is rejected by authorities due to reasons within our control, we will re-file at no additional consulting fee.

7.2 Payment Gateway Setup

• If gateway application is rejected, consulting fees for reapplication (with corrections) will be charged at 50% of original fee.
• No refund if client fails to provide required documentation.

7.3 Marketing Services

• Retainer fees are non-refundable once the billing period has begun.
• Ad spend budgets paid to platforms (Google, Meta) are non-refundable through us.
• Project-based work follows the milestone structure above.

8. How to Request a Refund

To request a refund:

1. Email your refund request to billing@codershive.in
2. Include your project ID, invoice number, and reason for refund request
3. Our team will review and respond within 3 business days
4. Approved refunds will be processed within the timelines mentioned in Section 6

9. Disputes

If you disagree with our refund decision, you may escalate the matter by emailing legal@codershive.in. We will review the case and provide a final decision within 10 business days.

10. Contact Information

For refund inquiries:
Email: billing@codershive.in
For disputes: legal@codershive.in